Privacy Notice

Who we are

This Privacy Notice is issued by LogbookScan LLC ("we", "us", or "our"), the data controller responsible for the Xcelify service. We are committed to protecting your personal data and being transparent about how we use it.

What data we collect

We collect the following categories of personal data:

• Identity and contact data: name, email address, and account credentials.
• Usage data: how you interact with Xcelify, including scan history, project settings, and feature usage.
• Device and technical data: IP address, browser type, operating system, and device identifiers.
• Support data: messages and attachments you send to our support team.

Why we collect it

We process your personal data for the following purposes and legal bases:

• Contract performance: to create and manage your account, provide the Xcelify service, process scans, and handle top-up purchases.
• Legitimate interests: to improve our service, prevent fraud, ensure security, and send service-related communications.
• Consent: where required, for marketing communications or optional analytics. You can withdraw consent at any time.
• Legal obligation: to comply with applicable laws, tax regulations, and lawful requests.

Who we share it with

We do not sell your personal data. We share it only with:

• Service providers: hosting, cloud infrastructure, analytics, and customer support tooling that help us run Xcelify.
• Payment processor (Stripe): for payment processing, fraud prevention, and, where applicable, tax calculation. Stripe acts as an independent data controller for payment-related data.
• Professional advisers: legal and accounting professionals, bound by confidentiality.
• Authorities: where required by law or to protect our rights.

Data retention

We keep your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Account data is retained while your account is active and for a reasonable period thereafter to resolve disputes, enforce agreements, and comply with legal obligations. When no longer needed, we securely delete or anonymise it.

Your rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure ("right to be forgotten")
• Restrict or object to processing
• Request data portability
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at support@logbookscan.com. We will respond within one month.

Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit (TLS), access controls, and regular security reviews. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Cookies and tracking

We use essential cookies to operate the service (e.g., authentication and session management). We may also use analytics cookies to understand how visitors use Xcelify. You can manage cookie preferences through your browser settings.

Changes to this notice

We may update this Privacy Notice from time to time. The latest version will always be available on this page with the updated date.

Contact us

If you have any questions about this Privacy Notice or how we handle your data, please contact us at support@logbookscan.com.