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Refund Policy
Last updated: June 3, 2026
Non-refundable top-up balance
All top-up purchases are final. Funds added to your Xcelify account represent prepaid balance for using our services and are non-refundable. Once balance is deducted for a scan, that amount cannot be returned.
Unused balance
Any unused balance remains in your account indefinitely and never expires. You may use it for future scans at any time. Unused balance is not eligible for cash refunds or withdrawals.
Use it or keep it
You are free to use your topped-up balance on scans, or leave it in your account for as long as you wish. We do not forfeit or expire unused funds. However, we do not offer payouts or refunds of unused balances under any circumstances.
Payment processing
Payments are processed securely by Stripe, including support for Stripe Link. For questions about billing or payment methods, please contact our support team at support@logbookscan.com.
Questions?
If you have any questions about this Refund Policy, please reach out to us at support@logbookscan.com.